Skip to Main Content

Career Opportunity

Full-Time Receptionist


Part-time Full-Time Receptionist


Sharon Lakes Animal Hospital
7619 Sharon Lakes Road, Charlotte, NC, US


Jobs Job Apply

Full-Time Receptionist

Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.

Essential Functions:

  • Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions.
  • Provide top-notch customer service.
  • Maintain a professional appearance (clothes and attitude).
  • Identify and work compassionately with clients in various emotional states.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refers to the appropriate department/staff member as needed.
  • Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
  • Recognizes the symptoms of pets and owners in crisis; handles basic medical emergencies appropriately.
  • Assists owners when picking up medications or special dietary products; answers questions.
  • Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.
  • Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy.
  • Receives and distributes incoming mail; processes and stamps outgoing mail.
  • Performs cashiering duties; processes refunds, returns, and credits as needed.
  • Organizes and processes all payment plans.
  • Processes billing statements and collections.
  • Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications.
  • May assist with retail sales.
  • May weigh pets when they come in for exams, procedures, etc.
  • Responds to client emails.
  • Processes faxes.
  • Shows up for work regularly; full-time presence at work is essential for every shift.
  • Obtain previous records from other facilities and adds to patient chart.
  • Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Have a strong sense of excellent customer service and be able to provide that to clients even during high-stress situations.
  • Be able to multi-task efficiently.

Receptionist Job Description:

  • Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately.
  • May take medication refill requests and messages for doctors.
  • Able to use Windows-based computer systems, word processing, email, web search, and other skills needed to effectively use software.
  • Able to reconcile the drawer and complete end-of-day duties at the close of the day.
  • Performs other duties as assigned.


  • Customer Service: Displays a desire to provide outstanding services and exceed customer expectations.
  • Communication: Uses effective and appropriate methods of interacting with others.
  • Energy and Productivity: Completes tasks quickly and thoroughly without prompting.
  • Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively.
  • Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
  • Dependability: Demonstrates responsibility in completing all job tasks.
  • Team orientation: Works cooperatively with the team to address tasks and accomplish goals.
  • Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
  • Time Management: Manages time and prioritizes work tasks effectively.


  • High school diploma or GED.
  • May consider an equivalent combination of education, certification, training, and/or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Ability to provide great customer service in a courteous, prompt, and efficient manner.
  • Ability to perform cashier duties accurately.
  • Ability to multitask and pay close attention to details.
  • Must be flexible with scheduling and able to work some weekends and holidays.
  • Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
  • May involve some climbing, balancing, stooping, kneeling, crouching, or crawling.
  • Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

* denotes required field

Find a Veterinary Position

If you’re interested in working on a supportive – and supported – team with the best veterinary professionals in the country, we invite you to talk to us.

Get Started

Apply NowFind More Jobs