Veterinary Receptionist (Care Coordinator) - Gentle Doctor Animal Hospital

O'Fallon, MO

Gentle Doctor Animal Hospital

General Practice

Full Time

PetVet Care Centers' Gentle Doctor Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

For over 20 years, Gentle Doctor Animal Hospital has been a trusted veterinary resource for the O'Fallon, MO community, offering comprehensive services from wellness and dental care to surgery and internal medicine in a warm, welcoming environment. What truly distinguishes the Gentle Doctor team is their exceptional commitment to ongoing education — their doctors complete twice the continuing education required by Missouri state law, ensuring that every patient benefits from the most current advances in veterinary medicine.

Why Join Us:

We practice Fear Free and Low-Stress veterinary care.
Separate canine and feline sections to reduce stress.
Fast paced 4 doctor practice, with surgeries from Monday to Friday.

Key Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

Applicants must be 18 years of age or older to be considered for this position
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
Experience in a customer service or receptionist role.
Strong Multitasking skills with ability to assess and prioritize customer needs effectively.
Excellent communication skills
Highly proficient with technology and software systems
A compassionate and patient demeanor

Preferred Skills (Nice to Have)

Previous Veterinary Experience.
Familiarity with Avimark platform is highly desirable.

Schedule:

7:15AM to 6:30PM; Monday-Friday availability.
Rotating Saturdays; 7:45AM to 1:30PM required.
Partial shifts, Monday-Friday are available.
Some availability is sufficient. Can be flexible.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

Pay Range

$15.51—$18.94 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

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