Practice Management System, Commissions Specialist

Westport, CT

Department

Full Time

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Responsible for accurately interpreting, setting up, and maintaining Doctors of Veterinary Medicine (DVM) commission structures across practice management systems (PMS), as well as interpreting and processing DVM contracts and addendums. Partners with Payroll, Operations, and leadership to ensure DVM compensation is accurate, timely, and aligned with contractual terms, ProSal guidelines, and company policies.

Key Responsibilities

Interpret DVM contracts and addendums to identify compensation structures, commission terms, guarantees, special pay provisions, and other compensation requirements.
Set up and maintain DVM commission structures and related compensation information within CIMS, Dayforce, and PMS platforms.
Review hospital and DVM configurations to ensure commission structures and calculations are set up accurately.
Review DVM compensation within Fetch to validate accurate and consistent doctor pay and identify potential discrepancies.
Monitor and manage the PMS Commissions email inbox, including user access requests, and PiMS related questions; prioritize requests and ensure timely and appropriate resolution.
Collaborate with Payroll, Hospital Managers, Regional Leadership and other cross-functional partners to research and resolve compensation discrepancies.
Process Position and Compensation Forms and Additional Pay Forms within Dayforce accurately and timely.
Research commission and PiMS related issues through resolution.
Support PMS implementations, acquisitions, system conversions, and other initiatives that impact DVM commission structures and compensation.
Develop and maintain documentation, procedures, and training materials related to DVM PMS commissions processes.
Identify opportunities to improve processes, controls, accuracy, and efficiency across DVM PMS commission workflows.

Collaboration & Communication:

Work closely with Vice Presidents of Operations, Regional Managers, Hospital Managers, Payroll, and other cross-functional partners.
Communicate clearly and professionally
Provide timely follow-up on outstanding emails, requests, questions, and action items.
Ensure compensation changes and contractual requirements are accurately reflected across applicable systems.
Build and maintain strong working relationships with Operations, Payroll, and other supporting functions.
Escalate complex or unresolved issues to the appropriate stakeholders when necessary.

Qualifications (Required)

Strong attention to detail with a high degree of accuracy when working with compensation and contractual information.
Strong organizational, analytical, research, and problem-solving skills.
Ability to interpret contracts, compensation terms, and business requirements and translate them into accurate system configurations.
Ability to manage multiple priorities and work effectively across multiple systems and platforms.
Strong written and verbal communication skills.
Ability to work independently, meet deadlines, exercise sound judgment, and appropriately escalate issues.
Proficiency with Microsoft Office, including Excel, Word, and Outlook, as well as Adobe Acrobat.
Ability to quickly learn and effectively navigate practice management systems, CIMS, Fetch and Dayforce.

Preferred Skills (Nice to Have)

Experience with veterinary practice management systems (PMS/PiMS) and DVM commission structures.
Experience interpreting DVM contracts, addendums, or compensation agreements.
Knowledge of ProSal guidelines or similar veterinary compensation models.
Experience researching and resolving compensation, commission, or payroll discrepancies.
Experience working with Dayforce.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

#INDEEDCS

Pay Range

$28—$29 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

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