Technician / Post Treatment Patient Care Liasion (Part Time) - Radiocat

Phoenix, AZ

Radiocat

Specialty/ER

Part Time

PetVet Care Centers' Radiocat is currently seeking a Technician / Post Treatment Patient Care Liasion (Part Time) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Technician / Post Treatment Patient Care Liasion who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Radiocat Arizona brings the proven, nationally trusted Radiocat model to the greater Phoenix area, offering cats across Maricopa County and beyond access to the only current treatment that cures feline hyperthyroidism outright. A single injection of radioactive iodine (I-131) resolves 98-99% of cases without the need for anesthesia, ongoing medication, or a severely restricted diet, and the team works in close coordination with referring primary care veterinarians to confirm diagnosis, plan treatment, and provide thorough post-therapy guidance for every patient. If you’re looking for a highly specialized, mission-driven environment where every case represents a meaningful and lasting improvement in a cat’s quality of life, Radiocat Arizona is a uniquely rewarding place to work.

Responsibilities include: (not limited to)

Client/Patient Intake: Collect Financial information
Enter intake and financial forms in CS
Start CS note
Add any important information in notes with date and time
Follow scheduling fee steps
Call the referring veterinary clinic to request records to be emailed and confirm the clinic’s address, email, and phone number.
Put the appointment in CS schedule
First review of history
Send reviewed info to KO
After KO approval, send information to the client and rDVM
Attach records, client emails, rDVM emails,
Answer client questions/emails after the patient has been scheduled
Answer rDVM questions/emails after the patient has been scheduled
Review updated diagnostics
Send updated diagnostics with Radiographs to KO for final approval
After all are confirmed, order doses
Send out the admission forms to clients
Once the client forms have been received, email to your partner VT

Follow-up Responsibilities: (not limited to)

Monday after treatment, call/email the client for follow-up
Make notes in CS about the follow-up call.

One and three-month post-labs follow-ups

Post-treatment labs in CS
Review post-treatment labs
Send to KO for review
Call or email any follow-up information to owner or rDVM from KO
Add notes in CS about post-treatment review

Qualifications (Required)

Applicants must be 18 years of age or older to be considered for this position
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
At least 2 years as a tech or assistant (license not required)
Must be able to identify a cat in distress and intervene independently
Must be comfortable restraining feline patients
Must be okay working with radioactive treatments and radioactive cats (with proper safety protocols)
Not suitable for CSR-only backgrounds

Preferred Skills (Nice to Have)

CSR vet med experience

Schedule:

During Treatment Cycle week - Monday 6 hours, Tuesday & Wednesday 2 hrs AM & 2 hrs PM, Thursday 6 hrs
Other weeks: 20-25 hours between 9AM and 5PM

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

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