Role
Location
Description
Veterinary Receptionist (Care Coordinator) - Aurora Veterinary Hospital
PetVet Care Centers' Aurora Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
- At Aurora Veterinary Hospital, we've been providing compassionate, high-quality veterinary care to Seattle pets and their families since 1939. As a full-service hospital caring for cats, dogs, and exotic pets, we combine modern medicine with a warm, team-oriented culture where every employee is valued.
- Our team is passionate about animal welfare, dedicated to exceptional client service, and committed to supporting one another in a positive and collaborative environment. If you're looking for a workplace where you can grow professionally, make a meaningful impact, and work alongside caring colleagues who treat every patient like family, we'd love to meet you.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- Minimum 1 year of receptionist, customer service, or administrative experience (veterinary, medical, dental, or animal care setting preferred)
- Experience answering multi-line phone systems and managing high call volumes
- Experience scheduling appointments and maintaining accurate records
- Experience handling client payments, invoicing, and basic cash management
- Experience working in a fast-paced environment while managing multiple tasks and priorities
- Experience providing professional and compassionate customer service
Preferred Skills (Nice to Have)
- Previous veterinary clinic or animal hospital experience
- Familiarity with veterinary practice management software such as Avimark, ezyVet, or Cornerstone
- Basic knowledge of animal health, breeds, and common veterinary terminology
- Experience working with animals or in an animal care setting
Schedule
- Open for Full Time and PRN schedule
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- Full time is 4 days a week at 10 hours a day, or as needed 10 hour shifts
- PRN schedule can be coordinated as needed. Full time will require regular set of schedule - to be determined
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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