Full-Time Veterinary Receptionist (Care Coordinator) - Plainfield Animal Hospital

PetVet Care Centers' Plainfield Animal Hospital is currently seeking a Full-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Veterinary Care Coordinator supports and adds value to our clients and patients. They are dedicated to quality patient care and exceptional client service. This position performs a variety of administrative, client service, and communication duties while supporting the veterinary team, patients, and clients throughout their visit.

As a Care Coordinator, you are often the first point of contact for our clients, whether by phone, email, text message, or in person. You will play a critical role in creating a welcoming and positive experience, coordinating appointments, facilitating communication, and helping clients navigate their pet's healthcare needs. Success in this role requires compassion, professionalism, strong communication skills, high attention to detail, and the ability to remain calm and organized in a fast-paced environment.

Plainfield Animal Hospital in South Plainfield, New Jersey, has been a cornerstone of South Plainfield's veterinary community since 1952, building seven decades of trust through a consistent commitment to quality, professional care with a compassionate, communicative approach. Open 7 days a week, the hospital offers a broad range of services for cats, dogs, avians, and exotic pets — from wellness and dental care to cold laser therapy and surgery — all supported by a team driven by continuing education and a genuine passion for expanding their clinical capabilities. If you're looking for a practice with deep community roots, a loyal multi-generational client base, and a team that values growth and collaboration, Plainfield Animal Hospital is an outstanding place to thrive.

Why Join Us:

• We are a busy, fast-paced general practice serving a diverse community of pet owners and their pets. Our team is dedicated to providing quality medical care while aiming to deliver excellent client service.
• Our hospital offers the opportunity to work alongside experienced veterinary professionals and make a meaningful impact by helping pets and their families every day.

Key Responsibilities

• Welcome clients and patients with professionalism, warmth, and compassion.
• Coordinate patient flow and assist with client check-in and check-out.
• Answer incoming phone calls and identify potential emergencies, scheduling appointments appropriately and providing clients with reminders and visit instructions.
• Process invoices, payments, and other financial transactions.
• Help clients inquiries with services, products, medications, vaccines, and preventive care.
• Enter accurate medical and communication notes into the practice management system.
• Respond to client emails, text messages, and other forms of communication.
• Support the veterinary team by ensuring clear communication and a seamless client experience.
• Maintain an organized, welcoming, and professional reception area.

Qualifications (Required)

• High school diploma, GED, or equivalent combination of education and experience.
• Minimum 5 years of customer service experience required.
• Veterinary, medical, or healthcare experience preferred but not required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable working with computers and learning new software systems.
• Detail-oriented with strong follow-through.
• Positive attitude and commitment to teamwork.
• Flexible scheduling availability.

Physical Requirements

• Ability to work at a computer workstation for extended periods.
• Ability to lift and carry up to 40 pounds

Preferred Skills (Nice to Have)

• Veterinary Receptionist Experience - 3 years minimum

Schedule

• Monday from 8AM-5PM, Wednesday from 8AM-3PM, Thursday from 8AM-8PM, and Saturday from 9AM-1PM
• Schedule is subject to change depending on hospital needs

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources