Role
Location
Description
Supervisor Care Coordination - Rancho Park Veterinary Clinic
PetVet Care Centers' Rancho Park Veterinary Clinic is currently seeking Supervisor Care Coordination to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
- At Rancho Park, our goal is to build a strong, supportive, and collaborative team environment where both our staff and patients can thrive.
Key Responsibilities
As we continue to grow our neighborhood practice, we are seeking a dedicated, experienced, and compassionate Care Coordinator Supervisor to join our team. In this role, you will lead our other Care Coordinator Representatives (CCRs), who serve as the first point of contact for our clients and their beloved pets. You will help ensure exceptional customer service while overseeing the daily front desk operations of our veterinary hospital. Your passion for animals, ability to multitask, and strong leadership skills in a fast-paced environment will contribute to the overall well-being of our patients, clients, and team.
- Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
- Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
- Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
- Maintains specialist (non-emergency doctors) scheduling information and changes
- Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
- Process refunds, returns, and credits, as needed by location
- Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
- Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
- Other duties as assigned by Manager.
Qualifications
- 5 years of experience with 2 years of leadership.
Schedule
- Monday - Friday 7:30AM - 5PM
- Open availability and Saturdays a must.
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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