Kennel Assistant / Care Coordinator - Rocklin Road Animal Hospital

PetVet Care Centers' Rocklin Road Animal Hospital is currently seeking a Kennel Assistant / Care Coordinator to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Key Responsibilities

• Provides compassionate care to pets
• Feeds animals as prescribed by the attending Veterinarian or as the owner has requested; records appetites; water intake, as well as fecal and urine production
• Recognizes and reports any unusual conditions or abnormal behaviors and monitors pets for signs of distress or disease.
• Assists Veterinarians and technicians with pet restraint
• Maintains the cleanliness of the hospital each day; cleans equipment and facilities using chemicals and supplies; ensures the safe use of chemicals
• Follows a regular schedule for cleaning and sanitizing all cages, runs, wards, and related areas; changes litter boxes and food/water bowls
• Completes the weekly and monthly chore list to maintain hospital cleanliness, equipment, and the overall appearance of the hospital
• Correctly prioritizes tasks
• Maintains laundry for the kennel and hospital
• Provides patients with fresh, clean bedding when appropriate
• Walks patients according to schedule
• Understands and carries out oral and written directions
• Performs other duties as assigned
• Remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions.
• Learn and understand our services and health recommendations and be able to clearly communicate these to clients.
• Be able to deal with difficult and/or aggressive patients in an effective manner meanwhile keeping yourself, the pet, and co-workers safe
• Performs other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Must be flexible with scheduling and able to work some weekends and holidays
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion
• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or work station and/or extended periods of time standing and/or walking
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
• Customer Service: Displays a desire to provide outstanding services and exceed customer expectations
• Communication: Uses effective and appropriate methods of interacting with others
• Energy and Productivity: Completes tasks quickly and thoroughly without prompting
• Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively
• Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
• Dependability: Demonstrates responsibility in completing all job tasks
• Team orientation: Works cooperatively with the team to address tasks and accomplish goals
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents
• Time Management: Manages time and prioritizes work tasks effectively

Preferred Skills (Nice to Have)

• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
• Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
• Assists owners when picking up medications or special dietary products; answers questions
• Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
• Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy
• Receives and distributes incoming mail; processes and stamps outgoing mail
• Performs cashiering duties; processes refunds, returns and credits as needed
• Organizes and processes all payment plans
• Processes billing statements and collections
• Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications
• May assist with retail sales
• May weigh pets when they come in for exams, procedures, etc.
• Responds to client emails
• Processes faxes
• Shows up for work regularly; full time presence at work is essential for every shift
• Obtain previous records from other facilities and adds to patient chart
• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
• Able to learn basic veterinary medicine terminology
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
• Have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations
• Be able to multi-task efficiently

Schedule: Standard shift will be Wednesday to Sunday. Shift times will vary.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources