Role

Full-time Veterinary Receptionist (Care Coordinator) Supervisor -

Location

Spring House Animal Hospital
617 N Bethlehem Pike, Ambler, PA, US

Description

Jobs Job Apply

Veterinary Receptionist (Care Coordinator) Supervisor - Spring House Animal Hospital

PetVet Care Centers' Spring House Animal Hospital is currently seeking Care Coordinator Supervisor to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator Supervisor who works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.

Spring House Animal Hospital has built a strong reputation in Ambler, PA over more than 15 years of dedicated veterinary service, offering a broad range of medical and surgical services from routine wellness and dental care to laser therapy, geriatric care, urgent care, and a notable specialty in oncology and complex internal medicine. Led by Dr. Victoria Nelson, who brings over 20 years of experience in veterinary oncology, the practice takes a thorough, thoughtful approach to cancer care — sitting down with every family to walk through diagnosis, treatment options, and what to expect at each step,

Why Join Us:

Personal pet friendly workplace
Employee discounts and support
Comprehensive benefits
Training and development opportunities

We are looking for a motivated, dependable, and compassionate Care Coordinator Supervisor to join our small but busy general practice team. Our hospital has a close-knit, team-oriented environment, and while some parts of the day can be calm, other times can move very quickly — so adaptability and strong time management are a must.

The ideal candidate is someone who can successfully balance supervisory responsibilities while also remaining an active, dedicated care coordinator for our clients and patients. Patient care, client communication, teamwork, and professionalism are all top priorities in this role.

Key Responsibilities

Strong customer service and communication skills
Ability to handle difficult conversations with professionalism and kindness
Supervisory experience including coaching team members and issuing corrective action when necessary
Managing care coordinator scheduling
Comfortable handling cash, bank deposits, CareCredit, and Scratchpay
Strong problem-solving skills and ability to stay calm under pressure
Familiarity with veterinary medicine and terminology
Experience with Avimark preferred
Willingness to learn, participate in trainings, and continue growing
Ability to multitask and prioritize patient care in a fast-paced environment
Pride in maintaining a clean, organized, and welcoming hospital
Team-player mentality with a positive attitude
Willingness to help wherever needed, including cleaning and filling downtime productively
Comfortable using mobile communication and technology as needed

We are looking for someone who truly takes pride in their work, supports their team, and wants to help create the best possible experience for both our clients and patients every day.

Qualifications (Required)

2 or more years of experience in a reception position.

Preferred Skills (Nice to Have)

Has Veterinary Field Experience
Has Supervisor Experience

Schedule

30+ hours a week and 2 Saturday (8:30AM-1PM) shifts a month
Flexibility on what days of the week/hours worked

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

*First Name

*Last Name

*Email

*Phone

*Resume/CV

Cover Letter

*Do you now, or will you in the future, require sponsorship from PetVet Care Centers in order to obtain, extend, or renew authorization to work in the U.S.?

*Do you agree to receive texts from PetVet Care Centers at the mobile number provided on your application? By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Reply Help for more information. You can reply STOP to opt-out of further messaging.

*What is your current mailing address?

*Are you legally authorized to work in the U.S. for PetVet Care Centers and accept new employment in the U.S.?

*Are you currently or have you ever been employed by PetVet Care Centers or one of its affiliated hospitals?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race

Gender

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

* denotes required field

Veterinary Receptionist (Care Coordinator) Supervisor - Spring House Animal Hospital

Role

Location

Description

Veterinary Receptionist (Care Coordinator) Supervisor - Spring House Animal Hospital

Voluntary Self-Identification

Voluntary Self-Identification of Disability

Find a Veterinary Position

Apply Now