Internal Career Opportunities

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Senior Manager, HR Compliance, Team Member Relations & Process Improvement is responsible for developing, implementing, and overseeing enterprise-wide HR compliance programs, employee relations strategies, and operational process improvements that support a workforce of approximately 10,000 employees across multiple locations and states. This role serves as a strategic partner to HR leadership and business leaders by ensuring compliance with federal, state, and local employment laws, reducing organizational risk, enhancing team member experience, and driving operational excellence.

The Senior Manager leads key compliance initiatives including background screening, Form I-9 administration, meal and rest break compliance, labor relations and union avoidance strategies, workplace investigations, and management training programs. This position also develops and delivers foundational HR education for new managers, helping leaders effectively navigate employee relations, performance management, and employment law requirements.

Key Responsibilities

HR Compliance & Risk Management

• Lead enterprise-wide HR compliance programs supporting approximately 10,000 employees.
• Ensure compliance with federal, state, and local employment laws, including FLSA, FMLA, ADA, Title VII, NLRA, OSHA, and state-specific labor regulations.
• Oversee company-wide Form I-9 compliance, audits, record retention, and corrective action plans.
• Manage background check programs, vendor relationships, adjudication guidelines, and compliance with FCRA and state-specific regulations.
• Develop and maintain HR policies, procedures, and standard operating practices to ensure legal compliance and operational consistency.
• Conduct internal compliance audits and partner with Legal and HR leadership on remediation efforts.
• Monitor legislative changes and assess organizational impact, recommending policy and process updates as needed.

Team Member Relations

• Serve as the escalation point for complex employee relations matters.
• Lead and oversee workplace investigations involving harassment, discrimination, retaliation, misconduct, and policy violations.
• Partner with HR Business Partners and operational leaders to ensure consistent application of policies and practices.
• Analyze employee relations trends and develop proactive strategies to reduce risk and improve workplace culture.
• Support performance management processes and provide guidance on corrective action, coaching, and terminations.
• Develop strategies to improve employee engagement, retention, and workplace effectiveness.

Labor Relations, Union Response & Prevention

• Develop and execute proactive labor relations strategies designed to maintain positive employee relations and reduce union organizing risk.
• Partner with Legal and executive leadership on union response planning and campaign management.
• Train leaders on labor law compliance, employee communications, and lawful management practices under the National Labor Relations Act.
• Monitor workforce trends and organizational vulnerabilities that may increase union activity.
• Develop educational resources and management toolkits to support employee engagement and leadership effectiveness.

Meal & Rest Break Compliance

• Design and oversee programs ensuring compliance with state and local meal and rest break requirements.
• Partner with Operations, Payroll, and HR teams to identify compliance risks and implement corrective actions.
• Conduct audits and analyze workforce data to identify trends and potential wage and hour exposure.
• Develop reporting and monitoring tools to support ongoing compliance efforts.

HR Process Improvement & Operational Excellence

• Lead continuous improvement initiatives across HR operations and employee lifecycle processes.
• Evaluate current HR workflows and implement scalable solutions to improve efficiency, compliance, and employee experience.
• Partner with HRIS, Talent Acquisition, Payroll, and Operations teams to optimize processes and technology utilization.
• Establish metrics, dashboards, and reporting tools to measure effectiveness and identify opportunities for improvement.
• Lead cross-functional projects that improve service delivery and reduce administrative burden.

Leadership Development & HR Education

• Design and deliver "HR 101 for New Managers" training programs.
• Educate leaders on:
• Employment law fundamentals
• Performance management
• Employee relations best practices
• Documentation standards
• Investigations and complaint handling
• Leave management basics
• Wage and hour compliance
• Anti-harassment and discrimination prevention
• Progressive discipline and termination practices
• Develop manager toolkits, job aids, and training resources that promote leadership effectiveness and compliance.
• Facilitate workshops, webinars, and leadership development programs.

Qualifications (Required)

• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or related field.
• 8+ years of progressive HR experience with significant focus on compliance, employee relations, labor relations, and process improvement.
• 5+ years of leadership experience managing HR professionals and enterprise-wide programs.
• Extensive knowledge of federal and state employment laws and regulations.
• Experience supporting multi-state operations and large employee populations (5,000+ employees preferred).
• Demonstrated experience leading workplace investigations and managing complex employee relations matters.
• Experience overseeing I-9 compliance, background screening programs, and wage and hour compliance initiatives.
• Experience developing and delivering management training programs.

Preferred Skills (Nice to Have)

• Master's degree in Human Resources, Business, or related field.
• SPHR, SHRM-SCP, or equivalent certification.
• Experience in healthcare, veterinary, retail, hospitality, or other multi-site environments.
• Experience supporting unionized and union-avoidance environments.
• Lean, Six Sigma, or process improvement certification.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources