Role
Location
Description
Receptionist
BLUEGRASS EQUINE SURGERY
Equine Veterinary Hospital Receptionist
Job Description
Bluegrass Equine Surgery (BES) is an equine veterinary practice providing exceptional client service and primary medical care in the central Kentucky region. We are building a new, diverse, supportive, and driven team.
BES is seeking to immediately fill the position of Receptionist.
Hours: Full-Time, Tuesday - Saturday 9am to 5pm
Reports to: Hospital Manager
Department: Administration
Location: Hospital
Compensation: Hourly, $15-$18 based on experience
Position Overview:
The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.
Tasks include:
- Answer phones, assist clients as needed, escalating to other Hospital Administrators as needed. Welcome and host clients/ visitors in a professional manner.
- Maintain calendars, including but not limited to, surgeon’s in-clinic patient calendar. Sending appropriate communication to clients regarding appointments and having all documents ready for efficient admission and discharge of patients, such as admission forms, Coggins, and health certificates.
- Send reports to clients for thoroughbred sales, maintaining an organized system to keep track of all sales horses and required paperwork.
- Listen and type up doctoral dictations for approval and send reports to clients
- Responds to inquiries about the range of services the practice provides, refer to appropriate department/staff member as needed.
- Receive and distribute incoming mail, and process outgoing mail.
- Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions.
- Use office 365, ezyvet and FileMaker to support day-to-day operations and clients.
- Respond to client emails; type and edit a variety of correspondence, and process faxes.
- Handle any onsite interactions in main lobby.
- Keep and maintain cleanliness if front lobby.
- Organize and track office equipment, ordering supplies, and maintaining cleanliness of storage closet and making sure there is enough office supplies.
- Willing to work full weekends during horse sales.
- Perform other duties assigned by Hospital Manager.
Minimum Qualifications/Requirements:
- High school diploma, GED or equivalent combination of education, and/or experience.
- Knowledge of clerical procedures such as alphabetizing files and records.
- Good organizational skills
- Strong communications skills
- Customer Service Experience
- Must be flexible with scheduling
- Medical terminology and knowledge of the equine and thoroughbred industries
- College associates or Bachelor's degree preferred
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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