Role
Location
Description
Reception Supervisor
Summary of Position:
Responsible for ensuring that the client visit is handled with concern, efficiency, and friendliness, phones are answered and directed properly, and that client and other payments are handled according to policies and standards. Supervises receptionists and serves as receptionist when required.
Duties and Responsibilities:
- Manage the Hospital Front Desk, its personnel (receptionists), and associated systems
- Hold receptionists accountable to service standards and company policy
- Address performance issues as they occur
- Schedule receptionists according to staffing needs, serving as a receptionist, as needed
- Manage client complaints when they arise
- Oversee of all transactions and cash handling
- Process refunds, returns, and credits, as needed by location
- Organize and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
- Process Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
Competencies/Requirements:
- Customer Service
- Multi-Tasking
- Cash handling
- Professional appearance
- Smiles and positive attitude
- Computer and business system proficiency
- Verbal and written communication skills
- Phone systems
Education:
- High School diploma or equivalent
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Client Focus Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. |
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Interpersonal Skills Able to operate within the work environment through social communication and interactions. Interpersonal skills are how people relate to one another and involve using skills such as active listening, tone of voice, and cooperation. |
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Performance Coaching Works to improve and develop the performance of others. Provides clear suggestions and specific feedback in a positive manner. Establishes trust, creates an open environment for skill development. |
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Communication Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when. |
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Teamwork Works with and helps others to accomplish goals. |
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Composure Able to calmly handle the unexpected. |
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Action Oriented Adapts to change and considers new approaches. |
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Use of Technology Able to use technology to accomplish tasks and optimize performance. |
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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