Role
Location
Description
Client Service Representative (Second Shift)
PetVet Care Centers' Carolina Veterinary Specialists - Charlotte is currently seeking a Client Service Representative (Second Shift) to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Definition
Summary of Position:
The receptionist is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen. The receptionist must be friendly, professional, courteous, show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. They must be positive, empathetic and optimistic at all times.
Duties and Responsibilities:
- Greet clients in a friendly, professional, and efficient manner
- Answer multi-line phone system and direct the calls accordingly
- Obtain medical and other information from referring vets
- Schedule and confirm appointments
- Check-in patients in the hospital according to schedule and prepare patient files
- Page overhead to notify appropriate departments that patients have arrived
- Scan or otherwise record medical records
- Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients
- Fax, file, and distribute faxes and other documents
- Obtain deposits and other payments from clients
- Client admission and check out
- Use system email
- Print and distribute daily schedules
- Process credit applications
- Mail out prescriptions
Schedule:
- Full-time, Swing Shift, Monday through Friday from 2pm-10pm
Competencies/Requirements:
- At least 1 year of relevant experience required
- Two or more years of relevant experience preferred
- Customer Service
- Multi-Tasking
- Cash handling
- Professional appearance-
- Smiles and positive attitude
- Computer and business system proficiency
- Verbal and written communication skills
- Phone systems
Experience with:
- Veterinary environment, terminology, and protocols
- Working effectively as a team
- Organization skills
Education:
- High School diploma or equivalent
Skills:
- Client Focus
- Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Teamwork
- Works with and helps others to accomplish goals.
- Customer Service
- Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. This also refers to the Doctors and Team members as well as Clients. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly.
- Use of Technology
- Able to use technology to accomplish tasks and optimize performance.
- Appearance
- Is appropriately dressed in order to suit the needs of the Job. Our front office staff is required to dress in a professional manner at all times. Team members must be well groomed which includes professional hairstyles and haircuts. Any employee who has contact with clients, or who works in or passes through the public part of the medical center, should dress either in their medical uniform or in "business casual" attire.
- Dependability
- Refers to the ability to be relied upon to perform a task in the way required and to complete the assigned job duties and responsibilities.
- Attendance
- Attendance refers to the consistency that an employee shows in turning up for work and completing normal work hours.
- Action Oriented
- Adapts to change and considers new approaches.
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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