Role

Full-time CSR/Veterinary Assistant

Location

Deer Park Animal Hospital
1916 Deer Park Ave, Deer Park, NY, US

Description

Jobs Job Apply

CSR/Veterinary Assistant

Position Overview: The Cross-Veterinary Assistant/Customer Service Representative provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients, provide exceptional service, and perform a range of administrative and customer service tasks.

Essential Functions:

Provide compassionate care to all patients
Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
Calm and soothe anxious patients
Assist doctors and technicians with the administration of medications or with patient restraint
Perform laboratory tests and take radiographs
Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
Educate clients about insurance, wellness, and medicinal plans
Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
Adhere to the hospital's safety and wellness regulations
Understand and carry out oral and written directions
Maintain accurate medical records
Show up for work regularly; full-time presence at work is essential for every shift
Promote hospital products and services and support the organization
Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Inputs and manages data in practice management software, including billing and accounts.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

High school diploma or equivalent
Excellent customer service skills, providing courteous and prompt assistance
Knowledge of clerical procedures and ability to organize files and records
Strong multitasking skills with attention to detail
Relevant experience with animal restraint and customer service preferred
Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
Ability to restrain animals, fill prescriptions, and monitor sedation procedures
Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
Must be flexible with scheduling and able to work some weekends and holidays
Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Schedule:

Full-Time, Day Shift
Monday through Friday from 9am-6pm
May require some evening shifts from 11am-8pm

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Pay Range

$18—$20 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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CSR/Veterinary Assistant

Role

Location

Description

CSR/Veterinary Assistant

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Voluntary Self-Identification of Disability

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