Accounts Receivable Specialist

Job Title:                    Accounts Receivable Specialist

Department:               Accounts Receivable|Billing

Hours:                         Monday – Friday, approximately 8am – 5pm

Summary

Assistances with collection process of payments for Hagyard Equine Medical Institute. Collaboration with AR team and Billing regarding client status and timely updates

Essential Duties and Responsibilities include the following. 

• Provide support for accounts receivable processes and coordinate client communications, and essential collection roles.
• Coordinate generation of monthly, quarterly and annual aging reports for routine distribution to team, doctors and for management review.
• Communicate client issues timely with team and doctors as needed.
• Review critical accounts and provide recommendations for accounts for collections or legal options. to team for management approval.
• Prepare and assist with letters, statements and collection calls to clients.
• Provide timely communication to veterinarians, departments and key staff regarding clients account status and those with no credit or service status as  required.
• Review monthly Accounts receivable aging reports with team and work on assigned collection accounts routinely and timely for follow up.
• Assist with coordinating payment plans when approved with departments and team adhering to company practices and protocols.
• Collaborate with routine clean-up of client accounts including inactive accounts with accounts receivable team and Billing team.

• • Including but not limited to clearing review of unapplied payments reporting,
  • review of accounts for inactivity, and other routine client account maintenance.
• Maintain collections database, including documenting all follow-up activity (verbal and written).
• Coordinate with both internal and external customers to facilitate the timely resolution of unpaid receivables with team and management as needed
• Assist with annual account write-offs and inactivation of accounts
• Assist in reducing overall reduction of accounts receivable balances annually and throughout the year
• Assist in creation and implementation of new strategies and procedures to secure payments at time of service.
• Assist AR team, Billing Manager and management team with special projects routinely as assigned.
• Provide back-up support for daily payment input processes for Billing team if needed.

Essential Qualifications

• College degree preferred or equivalent experience in Accounts Receivables/Collections.
• Knowledge of Microsoft Office (Outlook, Word and Excel) required.
• Experience with accounting systems with respect to accounts receivable, debit and credit transaction processing.
• Equine veterinary and thorough industry knowledge preferred.
• Excellent Customer Service skills including collections call experience required.
• Strong business writing and oral communications skills
• Strong organizational skills and attention to detail are required.
• Must possess strong research and follow-up skills.

Expectations

• To treat other people with respect and consideration regardless of their status or position.
• To be dependable and punctual on working hours scheduled and to be willing to stay beyond scheduled hours if needed. 
• To be a self-starter and take the required initiative to perform all tasks successfully.
• To obtain required knowledge and skills relevant to the job responsibilities.
• To maintain confidentiality with regards to client, doctor and patient information.
• To conduct oneself professionally as a representative of Hagyard Equine Medical Institute refraining from inappropriate language and behavior.
• To constructively communicate progress, problems or other issues requiring attention to the appropriate supervisor, doctor or member of management.
• To offer solutions and demonstrate a positive attitude when dealing with clients, supervisors, doctors, management, and other team members.
• To maintain a professional appearance and a courteous attitude.
• To contribute to the overall team by utilizing your skills and knowledge to achieve performance excellence.

Performance Abilities

• Professional demeanor
• Respects confidentiality of client/patient data.
• Strong oral communication skills.
• Strong customer service skills.
• Strong computer skills.
• Detail oriented and able to take directions.
• Organized, dedicated, friendly and responsible.
• Punctual and low absenteeism.
• Capable of multi-tasking.
• Innovative, motivated, pleasant personality.
• Excellent computer skills - proficient with Microsoft Word, Excel.
• Ability to utilize billing and practice management software

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

College degree preferred or equivalent experience in Accounts Receivables/Collections

Language Ability:

Ability to read, analyze, and interpret general technical procedures.  Ability to write/document technical information and general correspondence.  Ability to effectively present information and respond to questions from doctors, other staff and clients.

Math Ability:

Ability to apply simple math formulas.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have excellent computer software knowledge and knowledge of Accounts Receivable programs, understanding of aging receivables reports and/or related software including billing.

Certificates and Licenses:

No certification required

Work Environment

The work environment/conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Majority of time is spent in the office area                                                

No exposure to blood, body fluids, or tissues

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit, for long periods of time; walk and stand occasionally.
• Able to speak frequently.
• Repetitive use of hands and fingers.                                                                                                              
• Must be able to sit in front of a computer for long periods of time.
• Must be able to physically operate the equipment used for the job.                                                              
• Physical demand requirements are in keeping of those for sedentary work.
• Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.