Role
Location
Description
Manager, Benefits
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
The Manager, Benefits supports the administration, analysis, and continuous improvement of the organization’s health and welfare and retirement benefit programs. This role serves as a subject matter expert for benefits operations, compliance, analytics, and vendor management, while providing support to the Senior Manager, Benefits.
Key Responsibilities
Health & Welfare Benefits:
- Administer medical, dental, vision, life, and disability benefits
- Resolve complex eligibility, claims, and vendor issues
- Oversee benefits data accuracy across HRIS, payroll, and vendor platforms
- Partner with brokers and carriers on plan performance, and service issues
- Manage plan documents, policies, and communications
Retirement & 401(k) Administration:
- Serve as primary operational lead for the organization’s 401(k) plan
- Oversee payroll integrations, contribution validation, and file feeds
- Manage compliance activities including nondiscrimination testing, audits, and filings
- Analyze participation, deferral rates, and plan utilization trends
Benefits Analytics & Reporting:
- Develop and maintain benefits and retirement dashboards and metrics
- Analyze benefits costs, utilization, and participation trends
- Support budgeting, forecasting, and cost modeling related to benefits programs
- Maintain accurate benefit data in Dayforce HRIS and Empyrean systems
- Support plan audits and vendor reconciliations
- Identify opportunities to optimize benefits
Open Enrollment & Program Execution:
- Administer annual open enrollment planning and execution
- Manage enrollment timelines, vendor coordination, and system configuration
- Oversee development of benefits communications and educational materials
- Identify opportunities to improve employee understanding and engagement
Process Improvement & Team Support:
- Deliver insights that improve employee experience, cost management, and regulatory compliance
- Identify opportunities to streamline benefits processes and improve data accuracy
- Develop standard operating procedures and controls
- Provide guidance, training, and oversight to junior benefits staff
- Serve as a trusted advisor to HR business partners and managers
Qualifications (Required)
- Bachelor’s degree in Human Resources, Business, Finance, or related field
- 5-8+ years of experience in benefits administration or total rewards
- Demonstrated experience managing health & welfare and retirement programs
- Strong knowledge of Benefit laws
- Ability to handle sensitive and confidential information with discretion
- Excellent organizational skills with a high level of attention to detail
- Strong analytical and process improvement skills, advanced Excel skills preferred
- Results focused; roll up your sleeves attitude; strong team player
- Ability to communicate, lead and influence
- Excited to build, develop and implement; can work in grey space
- Proficiency in HRIS and leave management software, Dayforce experience a plus
Preferred Skills (Nice to Have)
Technical Expertise:
- Health and welfare benefits administration
- 401(k) and retirement plan operations
- Benefits compliance and regulatory requirements
- HRIS, payroll, and vendor system integrations
- Advanced Excel and reporting tools
Analytical & Professional Skills:
- Strong analytical and problem-solving capabilities
- Ability to translate data into actionable insights
- Excellent written and verbal communication
- Strong organizational and project management skills
- High level of discretion and confidentiality
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
#INDEEDCS
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.