Benefits Specialist

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Benefits Specialist/Admin supports PetVet’s Benefits initiatives and benefits related topics and questions. While this role is primarily focused on Benefits Administration, it does require some general office duties, representing approximately 5% of time. This role collaborates with our Benefits vendors to ensure interfacing data is timely and accurate and works to research and resolve benefit-related issues.  This role also performs some office/facilities support within the corporate headquarters.

Key Responsibilities

Health & Welfare Benefits

• Own the Benefits email box; ensures all inquiries are acknowledged daily and resolved in an appropriate amount of time. Keeps employees and/or management apprised of status of inquiry/resolution.  Identifies and reports any key or systemic issues identified; collaborates on resolution plan
• Support the Benefits and Payroll teams on research required to understand, resolve and communicate about any Benefits inquiry
• Administer medical, dental, vision, disability, life insurance, etc.
• Handle invoice reconciliation and eligibility management
• Ensure any State required benefits reporting is provided timely and accurately
• Partner closely with Empyrean to ensure employee experience is smooth, data within the system is accurate, and any issues are resolved quickly
• Troubleshoot, provide training and support to employees for any Benefits related technical issue
• Monitor Qualifying Life Events for review and documentation approval
• Review and complete National Medical Support Notifications
• Assist in the planning, preparation and testing of Open Enrollment
• Support Open Enrollment setup and employee assistance
• Work with Key Partners to ensure data interfaces from Dayforce are working properly; review and audit interfaced data to ensure manual updates required or additions/deletions are made
• Build and maintain relationships within Benefits team as well as cross-functionally
• Ensure employee deductions that require funding with Key Partners is reviewed, validated and funded on time.
• Address and resolve any funding inquiries that arise to minimize any financial risk or exposure
• Manage bi-weekly billing of team members’ Benefits deductions not taken while on leave

Retirement & 401(k) Administration

• Responsible for reconciliation of 401(k) contributions and Deferred Compensation funding
• Manage 401(k) distribution requests through Empower Plan Sponsor site

Office Duties

• Front Desk: Greet visitors at Front Desk, ensuring visitor’s log and access badge are accurate and secure
• Supplies: Maintain supplies, including ordering supplies and restocking kitchens; manage Amazon, Staples and WB Mason ordering
• Mail: Open, sort, and route mail and inbound packages to appropriate teams, maintain postage meter, transport mail to post office when necessary
• Any and all other duties as assigned

Physical Requirements

• This role sits at the first workstation by the front door
• Ability to sit, stand, and walk for extended periods
• Occasional lifting of office supplies, boxes, or equipment (up to 25 lbs)
• Frequent use of hands and fingers for typing, filing, and handling documents
• Ability to reach, bend, and kneel occasionally
• Visual acuity to read computer screens and printed materials
• Ability to move around the office and arrange meeting spaces

Qualifications (Required)

• 1+ years of related experience in Benefit administration
• Customer service focused, maintains a professional demeanor
• Strong communication skills and positive attitude
• Excellent organizational abilities and multitasking skills
• Attention to detail and results focused
• Ability to handle sensitive and confidential information with discretion
• Results focused; roll up your sleeves attitude; strong team player
• Excited to build, develop and implement; can work in grey space
• Proficiency in HRIS and Dayforce experience a plus
• Bachelor’s degree in Human Resources, Business, Finance, or related field a plus

Preferred Skills (Nice to Have)

• Health and welfare benefits administration
• 401(k) and retirement plan operations
• HRIS, payroll, and vendor system integrations
• Advanced Excel and reporting tools
• Excellent written and verbal communication
• Strong organizational and project management skills
• High level of discretion and confidentiality

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources