Role
Location
Description
Hospital Receptionist (Part-time)
Job Description
Bluegrass Equine Surgery (BES) is an equine veterinary practice providing exceptional client service and primary medical care in the central Kentucky region. We are building a new, diverse, supportive, and driven team.
BES is seeking to immediately fill the position of Receptionist.
Hours: Part-Time, 24 Hours, Friday-Sunday
Reports to: Hospital Manager
Department: Administration
Location: Hospital
Compensation: Hourly, $15-$18 based on experience
Position Overview:
The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.
Tasks include:
- Answer phones, assist clients as needed, escalating to other Hospital Administrators as needed. Welcome and host clients/ visitors in a professional manner.
- Provide telephone support for the hospital
- Maintain calendars, including but not limited to, surgeon’s in-clinic patient calendar. Sending appropriate communication to clients regarding appointments and having all documents ready for efficient admission and discharge of patients, such as admission forms, Coggins, and health certificates.
- Responds to inquiries about the range of services the practice provides, refer to appropriate department/staff member as needed.
- Receive and distribute incoming mail and process outgoing mail.
- Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions.
- Use Office 365, ezyVet, and FileMaker to support day-to-day operations and clients.
- Respond to client emails; type and edit a variety of correspondence, and process faxes.
- Type up doctoral dictations.
- Handle any onsite interactions on Saturdays and Sundays.
- Provide backup for sales work, especially through weekends.
- Keep and maintain cleanliness if front lobby.
- Provide as backup for full-time receptionists.
- Organize and track office equipment, ordering supplies, and maintaining cleanliness of storage closet and making sure there is enough office supplies.
- Perform other duties assigned by Hospital Manager, including but not limited to, submitting invoices, calling vendors to set up appointments, setting up and helping with hospital events.
Minimum Qualifications/Requirements:
- High school diploma, GED or equivalent combination of education, and/or experience.
- Knowledge of clerical procedures such as alphabetizing files and records.
- Good organizational skills
- Customer Service Experience
- Must be flexible with scheduling
- Medical terminology and knowledge of the equine and thoroughbred industries
- Previous experience in the Thoroughbred industry in Central Kentucky preferred
- Relevant experience working with or around veterinarians preferred
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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