Role
Location
Description
Receptionists Supervisor
Position Overview: Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and receptionist supervision. Also, serves as a receptionist when needed.
Essential Functions:
- Supervise receptionists, including hiring, evaluating, and enforcing policies.
- Schedule receptionists as per staffing needs and provide backup when necessary.
- Address client complaints, escalating issues to the Hospital Manager.
- Manage specialist scheduling and handle financial transactions.
- Process refunds, returns, credits, and payment plans.
- Generate billing statements, assist with collections, and prepare end-of-month reports.
- Serve as a backup to the Hospital Manager for building maintenance.
- Perform other assigned tasks by the Manager.
Qualifications:
- High School diploma or equivalent.
- Minimum 2 years' experience in a veterinary receptionist's role.
- Must have experience in financial reporting, End-of-Day reconciliation, and conflict resolution.
- Must have experience with our practice management software: Cornerstone.
- Preferably with experience of being in leadership roles.
- Familiarity with veterinary terminology and protocols.
- Proficient in teamwork and customer service.
- Strong multitasking and organization skills.
- Experience with multi-line telephone systems.
- Attention to detail, excellent communication skills.
- Supervisory and staff scheduling abilities.
- Basic math skills for cash handling and accounting.
- Strong interpersonal skills.
Schedule:
- Full-Time, Day shift.
- Sunday through Wednesday.
- Flexibility in schedule to host or attend trainings & meetings.
The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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