Role

Full-time Lead Receptionist

Location

Kay Animal Hospital
8991 GA-5, Douglasville, GA, US

Description

Jobs Job Apply

Lead Receptionist

Position Overview: The Lead Receptionist is responsible for overseeing front desk operations, ensuring excellent customer service, and supporting a team of receptionists. The ideal candidate will bring excellent leadership, communication, and organizational skills to foster an efficient front office and ensure a welcoming atmosphere for everyone who walks through the door.

Essential Functions:

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
Knowledge of clerical procedures and ability to organize files and records
Excellent customer service skills, providing courteous and prompt assistance
Accurate cash handling and cashiering abilities
Strong multitasking skills with attention to detail
Flexibility in scheduling, including weekends and holidays
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Pay Range

$16—$18 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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Lead Receptionist

Role

Location

Description

Lead Receptionist

Voluntary Self-Identification

Voluntary Self-Identification of Disability

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