Role
Location
Description
Customer Service Representative
The primary role of a Client Service Representative (CSR) is to provide superior client service. A CSR is responsible for making a positive, lasting impression on our clients; you are the first and the last person a client interacts with. It is imperative that clients have a positive experience with us, from start to finish.
Examples of Work
Job functions are specific duties that would be included in the essential functions of the job description. These functions are not all-inclusive nor do they cover the full extent of the duties performed.
- Provides top-notch customer service by making customer service a priority
- Ability to assess critical vs urgent visits; triage skills
- Attentive to client and patient needs
- Identify and work compassionately with clients in various emotional states
- Work patiently with distressed, frustrated or disgruntled clients
- Ensure a professional and courteous attitude toward all clients and team members
- Answer and triage phone calls from clients
- Check clients in and out for inpatient and outpatient services
- Monitor client flow from check-in to discharge
- Keep clients and team members informed of wait times
- Manage record requests professionally between referring hospitals and the specialty/emergency departments.
- Knowledgeable about common medications used and dispensed
- Knowledgeable of breeds and common ailments of dogs and cats
- Knowledgeable of most common services and procedures found in emergency and specialty practice
- Understand basic medical terminology
- Review invoices and process payment transactions
- Reconcile cash drawer and process all transactions with appropriate closing procedures
- Maintain proper and accurate documentation in computer and medical records system
- Prepare initial patient records and enter information into electronic records with accuracy
- Relay appropriate information to/from clients to doctors
- Computer Skills: Able to learn and master multiple Windows based systems, word processing, email and other skills needed to effectively use the practice management software.
- Assist in cleaning the hospital including but not limited to keeping the front areas of the hospital tidy, clean and sanitary.
- Attend and participate in all required hospital or department meetings
Education and Experience
- At least two (2) years of customer service in a veterinary practice required
- Ability to perform basic math without the aid of a calculator
- Must be able to spell correctly and write legibly
- Can work a flexible schedule, including weekends and holiday
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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