Role

Full-time Client Service Representative

Location

Oak Glen Animal Hospital
33523 Oak Glen Road, Yucaipa, CA, US

Description

Jobs Job Apply

Client Service Representative

Oak Glen Animal Hospital is currently seeking a Client Service Representative to join their team!

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

Minimum of 1 year of previous customer service or receptionist experience required
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
Strong communication skills (in person and over the phone) required
Must have basic computer skills (scheduling software, email, Microsoft Office/Google Suite)
Must be able to handle multiple tasks in a fast-paced environment
Compassionate and professional demeanor with clients and pets is a must
Must have reliability and strong attention to detail
Preferably familiar with Avimark and knowledgeable of basic veterinary terminology
Comfort with handling pets (cats, dogs, small animals) if needed
Bilingual (English/Spanish) is preferred
Preferably with experience in billing, payments, and insurance/third-party financing

Schedule:

Full-Time, Day shift
Shifts will occur within Monday through Friday from 8am-6pm
Saturdays not needed

Pay Range

$18.50—$20 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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Client Service Representative

Role

Location

Description

Client Service Representative

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