Role
Location
Description
CSR / Veterinary Assistant
Position Overview: The CSR contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Veterinary Assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.
Essential Functions:
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
- Provide compassionate care to all patients
- Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
- Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
- Calm and soothe anxious patients
- Assist doctors and technicians with the administration of medications or with patient restraint
- Perform laboratory tests and take radiographs
- Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
- Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
- Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
- Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
- Educate clients about insurance, wellness, and medicinal plans
- Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
- Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
- Adhere to the hospital's safety and wellness regulations
- Understand and carry out oral and written directions
- Maintain accurate medical records
- Show up for work regularly; full-time presence at work is essential for every shift
- Promote hospital products and services and support the organization
- Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
- Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)
Competencies:
- Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
- Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
- Communication – uses effective and appropriate methods of interacting with others
- Team Orientation – works cooperatively with the team to address tasks and accomplish goals
- Dependability – demonstrates responsibility in completing all job tasks
- Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
- Energy and Productivity – completes tasks quickly and thoroughly without prompting
- Time Management – manages time and prioritizes work tasks effectively
- Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
- Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment
Qualifications:
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Has Customer Service and Veterinary experience
- Strong multitasking skills with attention to detail
- Flexibility in scheduling, including weekends and holidays
Schedule:
- Available during hospital hours
- Monday to Friday from 7:30AM-5:30PM
- Weekends: Saturday from 7:30AM-4:00PM, Sunday - split shift
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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