Specialty Hospital Technician Supervisor

Title: Specialty Hospital Technician Supervisor
Reports to: Hospital Manager
Department: Hospital Operations
Location: Taylor Veterinary Hospital-413

Position Overview:
A working supervisor who performs the duties of medical technical staff (e.g., technicians and assistants) as well as scheduling and supervising the staff of the assigned department. The Technician Supervisor is charged with the responsibility of on-site managing of the day-to-day operations of Taylor Veterinary ER Hospital to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. While working hand in hand with the hospital manager, the Technician Supervisor will have the knowledge of all responsibilities of the veterinary hospital and have the ability to further the management by having direct authority and decision-making responsibilities over the leadership of the hospital. The Technician Supervisor is responsible for patient care standards and must lead the team by example — demonstrating organizational skills, adhering to company policies, and maintaining a professional attitude.

Essential Functions:

• Supervise technicians and other medical personnel in assigned department, evaluating performance (introductory and annual), reviewing time reporting, enforcing company policies and communicating new practices and policies regarding technical duties; participate in selection and discipline of staff.
• Monitoring and regulating overtime hours worked by staff, ensuring proper coverage in times of shortage.
• Orients and trains new clinic staff to hospital procedures and responsibilities.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and holds weekly discussions with the Hospital Manager.
• Lead, coach, and develop team members to promote engagement, accountability, and continuous improvement.
• Provide training and implement structured performance coaching, including progressive discipline when needed.
• Use tools such as scheduling, evaluation, and motivation to support a culture of high-quality care and service.
• Liaison with other departments and supervisors regarding patient care and hospital operations; resolve issues, as needed.
• Exhibit confidentiality and professionalism in all regards for employee issues; be proactive in approach to issue resolution.
• Keep hospital management informed of any issues or risks that might impact operations or employee relations; work with management team to resolve.
• Ensures compliance with hospital policies and procedures, including those outlined in the Employee Handbook.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Performs other duties as assigned by Manager.

Competencies:

Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
Leadership; ability to effectively manage and direct hospital staff towards a common goal.
Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
Communications; demonstrate effective oral and written communication skills, effectively to convene necessary information to hospital staff.
Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

Qualifications:

• Combination of education, certification, training, and/or experience in a similar role for at least 2 years
• High School Diploma or the equivalent.
• Registered Veterinary Technician (RVT) preferred or equivalent experience.
• High level of competence in the complete range of veterinary technician skills
• Working in a team environment
• Customer Service
• Attention to detail
• Verbal and written communication skills
• Supervisory skills, including performance management, feedback, and communications
• Staff scheduling skills
• Professionalism and ability to properly handle confidential information
• Ability to provide customer service in a courteous, prompt, and efficient manner
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software
• Establish and maintain productive and cooperative working relationships
• Active time management and organizational skills to complete work promptly.
• Excellent communication skills, both oral and written.
• Must be flexible with scheduling and able to work some weekends and holidays
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
• Other duties and responsibilities as assigned by management.

Additional Information:
The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V