Role
Location
Description
CSR / Receptionist (Part-Time)
Are you looking to join a growing veterinary practice where you can truly be part of a great team?
Tender Care Animal Hospital, a 1.5-doctor practice, is seeking a compassionate and customer-focused CSR/Receptionist to join our amazing team!
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- 1+ years of client or customer service experience, or equivalent relevant experience
- Strong phone communication skills, including the ability to manage multiple phone lines
- Comfort using technology, including PIMS software (or willingness to learn), Microsoft Office Suite, and efficient typing skills
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
Preferred Skills (Nice to Have)
- 1+ years of experience in a veterinary CSR role, including responsibilities such as answering multi-line phones, checking in clients, and scheduling appointments.
Schedule
- Schedule can vary in 6 to 12-hour shifts, Monday-Friday, 7:30am - 6pm based on needs of the business.
- Candidate will be scheduled for 3-4 shifts per week based on needs of the clinic.
- Currently the position will be scheduled 5 to 6-hour shifts to help open or close front desk.
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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