Role
Location
Description
Customer Service Representative
Position Overview:
The ideal candidate will love to help animals and humans alike. We want an individual that is trustworthy and supportive. “Building others up” should always be your goal. You must be receptive to frequent feedback, and able to apply small changes quickly while being self-aware enough to continually check in on the more challenging adjustments with their direct supervisor. We are looking for organized, self-motivated, and committed people to be the kind and welcoming faces of our hospital. A CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized. You should never want to stop learning, growing, or being challenged. The ideal candidate can address sensitive cases professionally, multi-task, and problem solve. Being wise enough to know when to ask for help is a respectable trait for everyone on our team, as well as owning your mistakes. At the end of the day, we are understanding and compassionate humans who are seeking well-rounded individuals to propel our dedicated growing team forward.
Essential Functions:
- Provides excellent customer service in-person, over the phone, and during high-stress situations. Must accurately relay owner’s account of the medical complaint(s) of pet(s).
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Ability to foster positive work environment for team members and clients.
Qualifications:
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Knowledge of clerical procedures and ability to organize files and records
- A Knowledge Avimark is a plus but not required
- Must have customer service background.
- Excellent customer service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Flexibility in scheduling.
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
Schedule:
- 4 days a week, Monday to Friday
- Willing to be flexible in the event of another shift needing to be covered
Reports to: Office Manager
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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