Role
Location
Description
Charge Capture
Description: The Charge Capture position provides support to maintain the client billing process and ensure charging and cash collection procedures are being completed correctly.This position requires a high aptitude for attention to detail and accuracy. Areas of focus include Client Financial Communication, the Charge Entry Process and Accounts Receivable.
Tasks:
- Create estimates for hospitalized patients, communicate costs to client and obtain signature for authorization to provide care.
- Ensure client leaves initial deposit. Update invoice and collect additional deposits, as necessary, if treatment plan changes over the duration of hospitalization.
- Enter all charges for hospitalized cases based on Instinct treatment records and the written medical record in Cornerstone.
- Review invoices for errors; correct errors and document the overall value that was over or under charged.
- Ensure all charges are updated and correct before client checks out.
- Correct outpatient invoices, as necessary, to reflect the correct provider code and accurate DVM production.
- Process monthly Accounts Receivable statement mailings and phone calls to collect outstanding balances.
- Assist in collection of payment plans
- Act as back-up to Cash Team for close-outs and bank deposits.
- Apply discounts and close open invoices in Cornerstone weekly.
- Process client refunds.
- Update and submit Accounts Receivable status on the PetVet portal weekly.
- Submit accounts for formal collections procedures.
- Other tasks as assigned by the Finance Manager.
Competencies:
- Customer Service: Displays a desire to provide outstanding services and exceed customer expectations
- Communication: Uses effective and appropriate methods of interacting with others
- Energy and Productivity: Completes tasks quickly and thoroughly without prompting
- Flexibility and Multi-tasking: Adapts easily to changing demands and manage multiple priorities effectively
- Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
- Dependability: Demonstrates responsibility in completing all job tasks
- Team orientation: Works cooperatively with the team to address tasks and accomplish goals
- Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents
- Time Management: Manages time and prioritizes work tasks effectively
Qualifications:
- Customer service experience, minimum 3 years
- Cashier experience and/or account reconciliation experience.
- Medical billing or veterinary billing experience.
- High school diploma or GED, may consider an equivalent combination of education, certification, training, and/or experience
- Knowledge of clerical procedures such as alphabetizing files and records
- Must be flexible with scheduling and able to work some weekends and holidays
- Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
- May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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